Effective Date: January 1st, 2024
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the Frameworq platform, a B2B SaaS solution provided by Frameworq, and form a legally binding agreement between you (“Customer”) and Frameworq. By accessing or using the platform, you agree to comply with these Terms. If you do not agree, you must not use the platform.
2. Services and Scope
Frameworq provides project management software for businesses to capture milestones, action items, contracts, invoices, project documents, and reports. Frameworq reserves the right to enhance, modify, or discontinue any features or services at any time, subject to reasonable notice for significant changes.
3. User Responsibilities
- Account Security: You are responsible for maintaining the security of your account, including keeping your login credentials confidential.
- Content and Data: You must ensure that all data you input into the platform is accurate, complete, and lawful. Frameworq assumes no liability for the content you upload.
- Compliance: You agree to use the platform in compliance with all applicable laws, regulations, and internal company policies.
4. Data Ownership and Licensing
- Customer Data: All data, documents, and content uploaded by you remain your property. By using the platform, you grant Frameworq a non-exclusive, royalty-free license to process, store, and transfer your data as necessary to provide the services.
- Confidentiality: Frameworq agrees to maintain the confidentiality of your data, except as required by law or with your explicit consent.
5. Intellectual Property
- Platform IP: All intellectual property rights in the platform, including software, databases, design elements, and documentation, are the exclusive property of Frameworq.
- Restrictions: You may not copy, distribute, modify, or reverse engineer any part of the platform without prior written consent.
6. Fees and Payment
- Subscription Fees: You agree to pay all subscription fees associated with your use of the platform as outlined in your order form or contract. Fees are subject to change with notice provided at least 30 days prior to any renewal period.
- Late Payments: Late payments may result in suspension of access to the platform until fees are paid in full.
7. Data Security and Privacy
Frameworq employs security measures consistent with industry standards, including encryption, access control, and regular security audits, to protect your data. However, no system can be completely secure, and Frameworq cannot guarantee absolute security of your data. You are responsible for any security vulnerabilities resulting from your own systems or practices.
8. Service Level Agreement (SLA)
Frameworq commits to providing a minimum of 99.5% uptime for the platform, excluding planned maintenance and force majeure events. For any significant downtime beyond this, credits may be issued at Frameworq’s discretion.
9. Limitation of Liability
- Liability Cap: Frameworq’s total liability under this agreement shall not exceed the total amount paid by you in the 12 months preceding the claim.
- Exclusion of Certain Damages: Frameworq is not liable for indirect, consequential, or special damages, including loss of data, profits, or revenue.
10. Indemnification
You agree to indemnify and hold Frameworq, its affiliates, officers, and employees harmless from any claims, damages, or liabilities arising from your use of the platform, your breach of these Terms, or any violation of law or third-party rights.
11. Term and Termination
- Term: This agreement remains in effect as long as you continue to use the platform or until terminated.
- Termination for Cause: Either party may terminate this agreement immediately for material breach, with reasonable opportunity to cure.
- Effect of Termination: Upon termination, your access to the platform will be revoked, and Frameworq will delete your data after 30 days, unless required to retain it by law.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Alabama. Any disputes will be resolved through binding arbitration, in accordance with the rules of Alabama Dispute Resolution in the State of Alabama, County of Jefferson, unless otherwise agreed.
13. Amendments
Frameworq reserves the right to modify these Terms at any time, provided that notice is given at least 30 days prior to the effective date of any substantial changes. Continued use of the platform after this period constitutes acceptance of the revised Terms.
Contact Information For any questions regarding these Terms, please contact us at support@frameworq.com.